Store Policy

At Midnight Bloom House, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

• All live product sales (flowers) are FINAL. Product returns are only acceptable if the item purchased was damaged before you purchased. This means if the item has been previously chipped, cracked or broken before being bought, you are entitled to an exchange or store credit. If the item has been damaged outside of the store, you may not exchange it or receive credit.

• Pickup is only available during store hours. 

• Proposals have an expiration date. I will remind potential customers when I send the proposal out through email. The expiration date will insure that we honor our quote by holding your date for you in the time limit provided. Once the expiration date passes however, we may accept another customer for that date.

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